Ferguson Phillips accepts returns for any purchase only if when received item is incorrect or damaged, custom orders are non refundable after 24 hours after confirmation. You must notify our customer support within 48 hours of any order for a refund or exchange. Purchases have to be in their original packaging in unused condition. You may acquire a alternative of the equal product inside 30 days that Ferguson Phillips receives the return and deems it to be defective. We need to acquire notification of any issue within forty eight hours of receiving and pictures may be required. Dirty or used purchases will be refused and returned back to you at your expense. Returns which are found to be freed from harm in fabric or workmanship will incur a 25% restocking fee as well any delivery fees incurred by Ferguson Phillips. Refunds are issued at the purchase price, minus the shipping charges, and all return charges if item is undamaged. Please be aware that items shipped returned to us with out a return authorization issued by using our customer service will not be refunded and costs may be levied to you.
We will transfer any relevant refund within the same shape of payment as was used for the original purchase within 15 days of receiving your return. All returns must be in their unique packaging and are to be inspected before any refund will be processed. delivery prices and restocking fees in accordance with our phrases and conditions will be deducted from the refund quantity issued.
Cancellations & Modifications
If you want to cancel or exchange your order in any manner, the request should be made in writing through e-mail at [email protected] within 24 hours from the date of the order. If you cancel or change an order that has already been shipped, all transport expenses (such as original shipping expenses and return transport to Ferguson-Phillips) may be at your expense. A 25% restocking fee may be applied.
Ferguson-Phillips presently gives a flat shipping charge option on orders placed through FergusonPhillips.com and ships to all 50 states.
Estimated Delivery Time of Your Purchase
On occasion issues rise up which might be out of our control which could cause extra production and or shipping time. If our vendors are experiencing a backup in manufacturing or if we are experiencing climate issues this could affect transportation and delivery. Ferguson Phillips ships most merchandise through UPS ground carrier. You must allow 3 to 7 business days for receipt of your order once it leaves the warehouse. it is essential to note that after a piece leaves the warehouse, the ultimate delivery time is beyond our control. We continually strive to make sure our products are transported safely to you. Despite the fact that this method most often proceeds smoothly, delays and damages can result from the shipping. Ferguson Phillips will do our absolute best to assist in getting your product to you in a timely way and in top condition and will notify you right away if we are made privy to any expected delays or issues. It’s critical you inspect all items very carefully right away upon receipt and DO not sign if you suspect any damage.
Expedited & Specific Delivery
We always strive to deliver your purchase as speedy, and feasibly as possible, however we additionally realize that there are emergencies and you just should have to have something straight away. Please contact our customer support branch via phone at 316-612-4663 if expedited cargo or express transport are wanted prior to placing your order. Express shipping service when available will bring about extra transport cost and expedited processing fees may additionally follow.
Ferguson-Phillips and our vendors take terrific care in packaging every product to make certain of a secure delivery, even so transit-associated harm might also arise. it is imperative that you look into your order cautiously. When it arrives, make an effort to be aware of any harm on your purchase and to the packing materials add this on the shipping receipt. Do now not sign the shipping files without recording info of transit harm.
If upon receiving your product from Ferguson-Phillips, you should inspect your purchase before signing for the shipping. Call our customer support right away at 316-612-4663 in order that we might also record a the damage and get your purchase changed as quick as possible. Please help us by photographing the damage and the packaging, and emailing the photographs to [email protected]. In case you fail to document any damages before signing, we hold no responsibility.
You will receive an order Confirmation upon processing your order. Please check the information of your order cautiously to insure entire accuracy and notify our customer support at [email protected] of any adjustments in 24 hours. if you wish to make a change or cancel an item out of your order we have to be notified at once. you’ll receive an e-mail confirmation of the change. Any adjustments to an order after the product has been shipped can also bring about a restocking fee and extra freight expense. Custom upholstery items are final 24 hours after confirmation is received. Be aware that your credit card will be charged at the time of checkout for all objects in your cart. If you receive notice from our customer support branch that an item in your order is back ordered you may choose to cancel the order and your card may be refunded if the object may be cancelled with our provider.
You may make purchases at fergusonphillips.com via our shopping cart, by use of all major credit card companies, i.e. Visa, American Express, and Discover. All credit card transactions and confidential data are tested and protected by Stripe, one of the industry leaders in SSL encryption. placing an order via our cart is as secure as ordering by way of telephone, however we recognize that every now and then you could have questions and need to speak to a real person. Please call our customer service at 316-612-4663 Monday through Friday among the hours of nine am – five pm CST. If we are supporting different clients or if it is after hours, please send an email to [email protected].
Ferguson Phillips customer service is available Monday – Friday, 10am – 5pm CST. We ask you contact us during these hours at 316-612-4663 or through email at [email protected] for questions related to refunds and returns.