Shipping policy
Delivery Costs
Ferguson-Phillips presently gives a flat shipping charge option on orders placed through FergusonPhillips.com and ships to all 50 states.
Estimated Delivery Time of Your Purchase
On occasion issues rise up which might be out of our control which could cause extra production and or shipping time. If our vendors are experiencing a backup in manufacturing or if we are experiencing climate issues this could affect transportation and delivery. Ferguson Phillips ships most merchandise through UPS ground carrier. You must allow 3 to 7 business days for receipt of your order once it leaves the warehouse. it is essential to note that after a piece leaves the warehouse, the ultimate delivery time is beyond our control. We continually strive to make sure our products are transported safely to you. Despite the fact that this method most often proceeds smoothly, delays and damages can result from the shipping. Ferguson Phillips will do our absolute best to assist in getting your product to you in a timely way and in top condition and will notify you right away if we are made privy to any expected delays or issues. It’s critical you inspect all items very carefully right away upon receipt and DO not sign if you suspect any damage.
Expedited & Specific Delivery
We always strive to deliver your purchase as speedy, and feasibly as possible, however we additionally realize that there are emergencies and you just should have to have something straight away. Please contact our customer support branch via phone at 316-612-4663 if expedited cargo or express transport are wanted prior to placing your order. Express shipping service when available will bring about extra transport cost and expedited processing fees may additionally follow.
Shipping Contact
Ferguson-Phillips and our vendors take terrific care in packaging every product to make certain of a secure delivery, even so transit-associated harm might also arise. it is imperative that you look into your order cautiously. When it arrives, make an effort to be aware of any harm on your purchase and to the packing materials add this on the shipping receipt. Do now not sign the shipping files without recording info of transit harm.
Damages
If upon receiving your product from Ferguson-Phillips, you should inspect your purchase before signing for the shipping. Call our customer support right away at 316-612-4663 in order that we might also record a the damage and get your purchase changed as quick as possible. Please help us by photographing the damage and the packaging, and emailing the photographs to service@fergusonphillips.com. In case you fail to document any damages before signing, we hold no responsibility.
Order Confirmation
You will receive an order Confirmation upon processing your order. Please check the information of your order cautiously to insure entire accuracy and notify our customer support at service@fergusonphillips.com of any adjustments in 24 hours. if you wish to make a change or cancel an item out of your order we have to be notified at once. you’ll receive an e-mail confirmation of the change. Any adjustments to an order after the product has been shipped can also bring about a restocking fee and extra freight expense. Custom upholstery items are final 24 hours after confirmation is received. Be aware that your credit card will be charged at the time of checkout for all objects in your cart. If you receive notice from our customer support branch that an item in your order is back ordered you may choose to cancel the order and your card may be refunded if the object may be cancelled with our provider.