Terms & Conditions

Terms & Agreements

To ensure that yours is a smooth buying and delivery experience, please observe our terms and conditions. Your purchase from Ferguson Phillips and FergusonPhillips.com constitutes your settlement to observe these terms and conditions so please assess them carefully. Ferguson-Phillips reserves the right to update or alter those terms and conditions at any time without previous notice. Because of this, we inspire you to study those phrases and conditions each time you buy product from us or use FergusonPhillips.com PLEASE be aware: policies, phrases and pricing may vary among FergusonPhillips.com and our local Wichita, Kansas shop. Ferguson Phillips customer service is available Monday – Friday, nine a.m. – five p.m. CST. We ask you contact us during these hours at 316-612-4663 or through email at service@fergusonphillips.com.

Order Confirmation

You will receive an order Confirmation upon processing your order. Please check the information of your order cautiously to insure entire accuracy and notify our customer support at service@fergusonphillips.com of any adjustments in 24 hours. if you wish to make a change or cancel an item out of your order we have to be notified at once. you’ll receive an e-mail confirmation of the change. Any adjustments to an order after the product has been shipped can also bring about a restocking fee and extra freight expense. Custom upholstery items are final 24 hours after confirmation is received. Be aware that your credit card will be charged at the time of checkout for all objects in your cart. If you receive notice from our customer support branch that an item in your order is back ordered you may choose to cancel the order and your card may be refunded if the object may be cancelled with our provider.

Payment Options

You may make purchases at fergusonphillips.com via our shopping cart, by use of all major credit card companies, i.e. Visa, American Express, and Discover. All credit card transactions and confidential data are tested and protected by Stripe, one of the industry leaders in SSL encryption. placing an order via our cart is as secure as ordering by way of telephone, however we recognize that every now and then you could have questions and need to speak to a real person. Please call our customer service at 316-612-4663 Monday through Friday among the hours of nine am – five pm CST. If we are supporting different clients or if it is after hours, please send an email to service@fergusonphillips.com.

Sales Tax Policy

Ferguson Phillips, Inc. is registered within the state of Kansas and is accountable for accumulating 7.5% state income tax plus the county tax on all orders shipped in Kansas. All orders outside of Kansas are tax exempt.

Cancellations & Modifications

If you want to cancel or exchange your order in any manner, the request should be made in writing through e-mail at service@fergusonphillips.com within 24 hours from the date of the order. If you cancel or change an order that has already been shipped, all transport expenses (such as original shipping expenses and return transport to Ferguson-Phillips) may be at your expense. A 25% restocking fee may be applied. 

Delivery Costs

Ferguson-Phillips presently gives a flat shipping charge option on orders placed through FergusonPhillips.com and ships to all 50 states.

Estimated Delivery Time of Your Purchase

On occasion issues rise up which might be out of our control which could cause extra production and or shipping time. If our vendors are experiencing a backup in manufacturing or if we are experiencing climate issues this could affect transportation and delivery. Ferguson Phillips ships most merchandise through UPS ground carrier. You must allow 3 to 7 business days for receipt of your order once it leaves the warehouse. it is essential to note that after a piece leaves the warehouse, the ultimate delivery time is beyond our control. We continually strive to make sure our products are transported safely to you. Despite the fact that this method most often proceeds smoothly, delays and damages can result from the shipping. Ferguson Phillips will do our absolute best to assist in getting your product to you in a timely way and in top condition and will notify you right away if we are made privy to any expected delays or issues. It’s critical  you inspect all items very carefully right away upon receipt and DO not sign if you suspect any damage.

Expedited & Specific Delivery

We always strive to deliver your purchase as speedy, and feasibly as possible, however we additionally realize that there are emergencies and  you just should have to have something straight away. Please contact our customer support branch via phone at 316-612-4663 if expedited cargo or express transport are wanted prior to placing your order. Express shipping service when available will bring about extra transport cost and expedited processing fees may additionally follow.

Shipping Contact

Ferguson-Phillips and our vendors take terrific care in packaging every product to make certain of a secure delivery, even so transit-associated harm might also arise. it is imperative that you look into your order cautiously. When it arrives, make an effort to be aware of any harm on your purchase and to the packing materials add this on the shipping receipt. Do now not sign the shipping files without recording info of transit harm.

Damages

If upon receiving your product from Ferguson-Phillips, you should inspect your purchase before signing for the shipping. Call our customer support right away at 316-612-4663 in order that we might also record a the damage and get your purchase changed as quick as possible. Please help us by photographing the damage and the packaging, and emailing the photographs to service@fergusonphillips.com. In case you fail to document any damages before signing, we hold no responsibility

Our Merchandise

Ferguson Phillips products are produced through professional artisans and are commonly made by hand. Slight differences in length, coloration, finish and texture are hallmarks of handmade product and aren’t to be taken into consideration as defects. moreover, many items are made from natural substances which includes wooden, stone, metals and diverse fibers which have natural versions that add to the splendor and distinctiveness of the product. these differences should be predicted and not to be considered as defects.

Returns

Ferguson Phillips accepts returns for any purchase only if when received item is incorrect or damaged, custom orders are non refundable after 24 hours after confirmation. You must notify our customer support  within 48 hours of any order for a refund or exchange. Purchases have to be in their original packaging in unused condition. you may acquire a alternative of the equal product inside 30 days that Ferguson Phillips receives the return and deems it to be defective. We need to acquire notification of any issue within forty eight hours of receiving and pictures may be required. Dirty or used purchases will be refused and returned back to you at your expense.  Returns which are found to be freed from harm in fabric or workmanship will incur a 25% restocking fee as well any delivery fees incurred by Ferguson Phillips. Refunds are issued at the purchase price, minus the shipping charges, and all return charges if item is undamaged. Please be aware that items shipped returned to us with out a return authorization issued by using our customer service  will  not be refunded and costs may be levied to you.

Refunds

We will transfer any relevant refund within the same shape of payment as was used for the original purchase within 15 days of receiving your return. All returns must be in their unique packaging and are to be inspected before any refund will be processed. delivery prices and restocking fees in accordance with our phrases and conditions will be deducted from the refund quantity issued.

Warranties

Ferguson-Phillips hold that all products shall be freed from defect in fabric and workmanship. Please be conscious that differences in length, color, finish and texture are hallmarks of hand-crafted product and product made from natural substances and are not considered damaged. Ferguson Phillips is a licensed store of the goods on our website. Warranties do not cover ordinary wear and tear, wrong use, abuse, forget about, loss of preventive upkeep, or improper set up. No assurance is given or implied for longevity as conditions range significantly. Ferguson Phillips shall be held harmless from all damages and injury resulting from the usage of our products.

Accuracy Disclaimer

Ferguson-Phillips makes every affordable attempt to ensure the accuracy, correctness and reliability of the content material represented on our web site, but we make no representations or warranties as to the site’s accuracy, correctness or reliability. Ferguson-Phillips reserves the right to change improperly priced items at any time. Within the occasion an improperly priced object is located after credit card processing, Ferguson Phillips will right away void the sale, refunding money back through the identical approach used to buy the product, and provide the customer an opportunity to purchase the object at its correct rate.

Images

We make each effort to offer pictures with as much color accuracy as possible, but it must be understood that every PC displays coloration differently. We can not be accountable for differences in the actual coloration of the product and the way it’s displayed on your PC monitor.

Protections

This site is furnished by using Ferguson-Phillips, Inc. on an “AS IS” bases. Ferguson Phillips, Inc. makes no promises or warranties of any kind, explicit or implied, as to the statistics, content, products, on this web site. Ferguson Phillips, Inc. will not be answerable for any damages of any type arising from the use of this web page, which include but are not limited to direct, or indirect damages. Your surfing inside the web site ARE AT YOUR PERSONAL RISK. Inside the event of a disputed credit card charge, which is ultimately observed to have been valid, the customer shall be accountable for all attorneys’ charges and prices borne through Ferguson Phillips. Any dispute with Ferguson Phillips will be governed through Kansas law, and any litigation of such dispute shall be introduced within the State of Kansas, Sedgwick County, in the district governing the metropolis of Wichita.

Privacy Announcement

Ferguson-Phillips has put in the appropriate security measures that protect the statistics we accumulate on-line. We do not sell, change, or otherwise transfer to outside parties your identifiable statistics. this can include your name, address, cellphone, e-mail and credit card . We use these facts to track your transactions and to ship you advertising and marketing and promotional substances by email.

Copyright

All content on this site which includes but not limited to textual content, graphics, pictures, trademarks, video, audio clips, digital statistics, and software, is the assets of Ferguson Phillips, Inc. or our providers and is protected by way of United States and international copyright legal guidelines. The compilation of all content on this web site is the sole property of Ferguson Phillips, Inc. and is protected by way of U.S. and international copyright legal guidelines. All software program used on this website is the assets of this web site’s proprietor or its software program providers and guarded by means of United States and global copyright legal guidelines.